Refund policy
RETURNS & REFUNDS
Because EyezOnDesignz Digital Creations offers both digital products and made-to-order physical products, return and refund eligibility varies by product type.
Digital Products
Due to the digital nature of downloadable products, digital purchases are generally non-returnable and non-refundable once delivered or accessed. If you experience an issue accessing or receiving your digital purchase, please contact us so we can help.
Made-to-Order Physical Products
Our physical products are created specifically after an order is placed and are fulfilled by third-party production partners. Because these products are made to order, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or other change-of-mind requests.
If your physical item arrives damaged, defective, misprinted, or you receive the incorrect item, please contact us as soon as possible at eyez_ondesignz@proton.me. Please include your order information and photos showing the issue when possible so we can review the problem and determine the appropriate resolution.
Please contact us before attempting to return any physical product. Do not send products to a return address without receiving return instructions from us first, as fulfillment and return procedures may vary by product and production partner.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eyez_ondesignz@proton.me.